Planning for the 2020/2021 Winter Season

To Our Brian Head Resort Family:

The challenges of 2020 have been demanding for all of us to say the least, but similar to this past summer, we continue to be committed to providing our guests with the opportunity to connect with nature and enjoy the fresh mountain air and open spaces that Brian Head Resort has to offer. To this end, we are excited to announce that our scheduled opening day for the upcoming winter season will be November 20, 2020, conditions permitting.

Although we cannot possibly remove all risks associated with COVID-19, we are taking precautions to help reduce unnecessary exposure. Following are our current plans for the 2020/2021 winter season. We will continue to evaluate and update our health and sanitation guidelines, and these plans will be changed as necessary.

  • We will comply with all applicable Federal, State and local guidelines in operating our business.
  • We ask that you please stay home if you are sick or feel symptomatic.
  • We will require face masks/coverings to be worn in all of our indoor and outdoor spaces.
  • We ask that you please follow physical distancing guidelines by keeping at least 6 feet of space between you and others.
  • Access to our indoor spaces (restaurants, restrooms, etc.) will be limited, particularly on busy days. As such, we ask that you please plan ahead ,and consider returning to your vehicle to warm up or eat.
  • Seating capacity in our dining areas will be reduced to allow for adequate physical distancing, and we are asking our guests to please limit their time at dining tables to no more than 30 minutes.
  • All menu items will be prepackaged for grab and go, so again, please consider returning to your vehicle to eat.
  • Lifts and lift lines will adhere to physical distancing guidelines as much as reasonably possible.
  • We ask that you please wear appropriate face coverings in lift lines.
  • Please try to only ride lifts with your family or traveling companions–arrive together, ride together.
  • Purchases of lift tickets, rentals, and Winter Sports School lessons will be available online later this fall via a reloadable card, and we strongly encourage our guests to use this convenient option as follows:
    • Pick up your reloadable card on your first visit, or request a card online at brianhead.com or call us at (435) 677-2035 and one will be mailed to you.
    • Preload purchases of lift tickets, rentals and Winter Sports School lessons online prior to your visit.
    • Your preloaded card will serve as your lift ticket, and you can proceed directly to the lift and avoid the ticket lines.
    • Cards preloaded for rentals and Winter Sports School lessons will also allow you to proceed directly to our rental and Winter Sports School locations, again allowing you to bypass the ticket lines.
  • We will be offering new outdoor ticket sales locations at our Navajo Lodge.
  • We will monitor busy times closely, and limit access to the Resort during peak weekend and holiday periods as deemed necessary. If this occurs, access will be on a first-come, first-serve basis, and we will communicate this on our website and social media.
  • We will be offering discounted lift ticket rates during less busy weekday and off-peak times.
  • Guests should evaluate their own risk in determining whether or not to visit Brian Head Resort. By choosing to visit Brian Head Resort, you acknowledge and agree that you are assuming the associated inherent risks of being exposed to COVID-19.

We look forward to having you back with us again this winter season. If we all work together to maintain the health and safety of our guests, our staff and our community, we believe we can all enjoy a full season of skiing and riding at beautiful Brian Head Resort. Ski Well, Be Well!

Sincerely,
Burke Wilkerson
General Manager
Brian Head Resort

What we are doing to keep our guests safe:

  • Hand sanitizer dispensers, touch-less whenever possible, will be placed at key guest entrances and contact areas.
  • Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines or moving around Resort property. Dining tables and other physical layouts will be arranged to ensure appropriate distancing. Guests will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from others whenever possible.

  • Our janitorial staff uses cleaning products and protocols which are approved for use and effective against viruses, bacteria and other airborne or blood borne pathogens. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE.

  • The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange will be maximized.

  • The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, ticketing areas, door handles, public bathrooms, ATMs, stair handrails, dining surfaces and seating areas.

  • There will be health and hygiene reminders throughout the property. Signage will be posted throughout the Resort and retail outlets reminding employees of the proper way to wear, handle and dispose masks, wash hands, cover coughs and sneezes and to avoid touching their faces.

  • Personal responsibility is critical to keeping yourself and others safe. We kindly ask guests to follow the necessary health and safety practices during their visit to Brian Head Resort.

  • We recommend wearing face masks indoors and when unable to maintain physical distancing of 6 feet outdoors.

  • Wash hands frequently with soap and water. Use hand sanitizer when you cannot wash your hands and avoid touching your face prior to hand washing or sanitizing.

  • Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, or moving around the property. Dining tables and other physical layouts will be arranged to ensure appropriate distancing.

  • Please do not congregate in parking lot or at trail heads – no exceptions.

  • Please voice concerns to staff if you see others not adhering to health and safety measures – ask questions and seek clarification when necessary

  • Report any confirmed COVID-19 exposure – Immediately notify Resort Management if you begin to experience flu-like symptoms or test positive for COVID-19 after leaving our facility. Call Utah Coronavirus Information Hotline: 800-456-7707 for a phone evaluation if you have symptoms that may appear 2-14 days after exposure to the virus: Fever, cough, chills, repeated shaking with chills, headache, shortness of breath, sore throat, muscle aches, new loss of sense of smell or taste, or other flu symptoms, have been exposed to someone with coronavirus (COVID-19), or traveled to a high-risk area, as defined by the CDC. This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning to you.

  • Take responsibility to support each other and those working on the mountain to deliver a safe and memorable experience.

  • All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Food & Beverage, Retail, Ticketing, Lift Operations and Mountain Patrol.

  • Health and safety checks are conducted each day to monitor potential COVID-19 symptoms in staff members.

  • Correct hygiene and frequent hand washing with soap is vital to help combat the spread of the virus. All Resort employees have been instructed to wash their hands, or use sanitizer when a sink is not available, every 60 minutes (for 20-seconds) and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering and leaving Resort property, going on break and before or after starting a shift.

  • Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering the Resort will be provided a mask and required to wear that mask while on property in settings where physical distancing measures cannot be or may be difficult to maintain. Gloves will be provided to employees whose responsibilities require them as determined by medical experts including any employee in direct contact with guests.

  • The frequency of cleaning and sanitizing will also increase in high traffic back of house areas with an emphasis on employee entrances, employee restrooms, offices, scanning stations, lift houses, locker rooms, ticketing desks and training areas.

  • Shared tools and equipment will be sanitized before, during and after each shift or anytime the equipment is transferred to a new employee. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, safety buttons, cleaning equipment, keys, vehicles, time clocks and all other direct contact items used throughout the Resort.

  • Employees will be advised to practice physical distancing by standing at least six feet away from co-workers and guests while standing in lines, or moving around the property. Dining tables and other physical layouts will be arranged to ensure appropriate distancing. Employees will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other employees whenever possible. 

  • Employee meetings will be conducted in areas that allow for appropriate physical distancing between employees. Hand sanitizer will be available at each time clock location and employees will be required to sanitize their hands after clocking in. Our management team will ensure constant communication and proper PPE and sanitation procedures are followed and updated per the latest expert guidance.

  • Our employees have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19.