The Fine Print

Rescheduling & Cancelations

Brian Head Resort reserves the right to retain a $25 fee for group lessons and/or $50 fee for private lessons rescheduled or canceled within 48 hours of lesson date. Within 48 hours of the ticket or lesson purchase, you are eligible for a 100% refund paid to the payment device used to purchase your lift ticket or lesson. Tickets and rentals are not refundable or transferable on the date valid. After you make your purchase, up to 11:59 pm MST the day before your arrival date, you may defer your ticket or rental and receive a credit in the US dollar amount of your original purchase unless fees are applicable. 

Credit can be used for lift tickets and rentals. Credit will be provided electronically, as made available in an online account.

Credit amounts will be based on the ticket purchaser’s actual purchase price, less insurance, if applicable. If you use your credit on a ticket that is more expensive, you must pay the price difference between the credit and the new ticket.

The Resort does not guarantee parking, road conditions, weather conditions, snow conditions, open terrain, number of lift operating or facilities/services available. Inclement weather routinely affects daily operations and can cause delays and closures at any time. Refunds and credits will not be issued for tickets, rentals, lessons or tubing due to inclement weather or unforeseen interruptions to daily operations.

If you are unable to make your lesson, please email [email protected] with the following information (and/or forward your confirmation email):

1. Name(s) of Participant(s)
2. Birthdate(s) of Participant(s) 
3. Phone Number 
4. Date(s) of Lesson(s)
5. Lesson Type Purchased (such as; AM or PM session, Ski or Snowboard, Adult, Youth, or Child lesson)
6. Request of Cancellation or Reschedule (please make note of the desired reschedule time/date)
7. Reason for Cancellation or Rescheduling

We cannot guarantee our Ski School Team will have the availability to reschedule your lesson.

Meeting & Arrival

All lesson guests must report to the Winter Sports School Check-In located on the top floor of the Navajo Lodge, inside the lesson rental shop. Guests should arrive with printed tickets and all necessary equipment before the designated start time or your reservation MAY BE FORFEITED. All lessons begin promptly at their designated times.

Please prepare to arrive for Check-In at least 15 minutes ahead of the scheduled start time for all lesson options. 

All tickets can be picked up at the Navajo ticket counter or ticket kiosks located inside near the front entrance of the building. 

Please allow 30 to 60 minutes (especially during weekends and holiday periods) to arrange for equipment rental pick up. 

We reserve the right to charge a fee for excessively late pick-up for a participant in our programs.

Check the Snow Report for updated road conditions before heading to the resort to plan accordingly by visiting UDOT Traffic.

Gratuities for instructors are not required, but are an appropriate and appreciated gesture.